We’ve updated some Terms and Conditions
Not very exciting, but yes it matters.
Why the change?
We’ve been working hard behind the scenes here at Rockgas to streamline our services to make life easier for customers. As part of this, we’ve simplified the terms for our mass market customers (both residential and SME) into new ‘Feel the Energy’ Terms and Conditions so they’re even easier to understand. We’ve also added in extra terms that apply when you set up direct debit, or pay by credit card or debit card in the future.
The new ‘Feel the Energy’ Terms and Conditions only apply if you:
- Have bottled LPG delivered to your home, and/or
- Have bottled LPG delivered to your business – and consume under 10 tonnes of LPG per year (that’s from 1 bottle to 300 bottles per year)
For new customers and existing customers, these terms will take effect after 22nd April 2025.
ALL other business customers – The existing Sale and Supply of Rockgas LPG Terms and Conditions will continue to apply to ALL other business customers.
What to do now
Please read through the new ‘Feel the Energy’ Terms and Conditions to make sure you understand them.
Click on the above link for the Rockgas Ltd Terms and Conditions
See below for additional Terms and Conditions specific to Rockgas Nelson & Marlborough
PAYMENT TERMS – 18/1/2023
Effective immediately, Rockgas Nelson & Marlborough’s payment terms will be PAYMENT WITHIN 7 DAYS from date of invoice.
SINGLE CYLINDER SETUP DELIVERIES
From 1st April 2021 Rockgas Nelson & Marlborough will not take on any new single cylinder customers. Existing customers with single cylinder setups will be charged a $60 special delivery fee for any delivery that is not on their scheduled delivery day (ie: runout delivery).
Rockgas Nelson & Marlborough offer a ‘regular check’ service to some customers (in special circumstances only) at an extra charge. Our regular check service does not exempt you from paying a call out fee if you require an after hours delivery. Each customer is still responsible for managing their own LPG usage and placing extra orders when required.
Rockgas Nelson and Marlborough require all rental property tenants to pay for their LPG cylinder deliveries in advance.